Category Archives: Brand Image

The power of the Tube

By: Jordan Ross


Source: Deli Agency

At this point in time, you’d be hard-pressed to find someone who hasn’t heard of YouTube. It has become one of the go-to places to find videos on the internet. Whatever it is you are looking for, from educational lectures to something that will make you laugh until you cry, YouTube has it. In terms of public relations, it can also be a great tool to help your organization get a message across to a large amount of people.

According to YouTube Press statistics, as of 2016, YouTube has over a billion users, which is almost one-third of all people on the internet. People watch hundreds of millions of hours on the site and generate billions of views every day. While YouTube does offer a paid version of the site in YouTube Red that eliminates advertisements, YouTube is free for anyone with internet access.


Source: Lisa Jahred

As a free site, YouTube has made it really easy for anyone to view what is on their site. The site has also made it easy for anyone to upload their own videos so that billions of others are able to view them. YouTube has allowed for people to get creative with the platform and there are a variety of different production methods for videos.

From companies that upload big-budget commercials that air on TV to their YouTube page, to people who upload shaky cam footage from their phone, there are great gems that can be found no matter how they are created. This can be a great platform for any organization to use, because no matter what your budget is, it allows you to create content that reaches a vast audience and use creativity to have the message resonate with the audience.


Source: Furkids

The Furkids Animal Rescue shelter headquartered in Atlanta, GA is a prime example of this. Furkids “is a 501(c)(3) nonprofit charitable organization that operates the largest cage-free, no-kill shelter in the Southeast for rescued cats.” Their mission “is to rescue homeless animals, provide them with the best medical care and a nurturing environment, while working to find them a forever home.”


Source: Furkids

Furkids has been a member of YouTube since July 2012. The videos they typically upload to their page are of the animals that they have in their shelter. Looking over the videos that they have uploaded in the past, the organization has used YouTube as a platform to connect with people and to provide a new loving home to the animals. The average number of views that a Furkids video uploads on YouTube receives is typically around 1,000. On a site with over a billion users, that’s not the most, but Furkids has remained consistent with uploading videos to the page.

The videos Furkids usually uploads are just filmed off of a regular phone camera, and as a nonprofit, the organization doesn’t have the most money to spend on its video production. As mentioned before, YouTube allows creativity to shine through regardless of budget, and in December 2016, Furkids was able to use that creativity to create a video that gained a lot more attention on YouTube than they ever have before.


Source: boredpanda

On December 23, 2016, Furkids released a 3-minute commercial on its YouTube page highlighting the shelter’s efforts, although it wasn’t your average commercial. The video was shot in about 30 minutes and edited in about an hour, and definitely was not your typical high-budget affair. In fact, it was very low budget. What the video lacked in production value was made up for in authenticity, and you could tell that this was a genuine message that was aimed at helping the organization accomplish its mission of helping those rescued animals (some of which made cameo appearances in the commercial).


Source: WDEF

As of January 12, the video has gained over 4.5 million views on YouTube. That doesn’t even count the millions of views that it has received on Facebook and Twitter. What was originally a low-budget video, turned out to be a large success for Furkids. They didn’t have to spend a lot of money. They just used creativity, and genuine love and care for what they were doing was seen in their efforts. As a result, Furkids was able to reach millions of people and increase awareness for their cause dramatically.


Source: WKRN

For an organization, this should be a lesson that it’s not just about the amount of money that you spend. There are more important things than that. It also goes to show how effectively YouTube can be as a tool to reach an audience of potentially over a billion people for a very low price if you’re creative enough. If you’re able to create a message that resonates with people and aren’t afraid to think outside the box, then you could really have a winning combination on your hands. Furkids certainly does, and 4.5 million people and counting may also agree with that.

Jordan Ross is a senior at Eastern Michigan University majoring in public relations and minoring in communications. Jordan is in his first semester serving as the Vice President of Professional Development for EMU’s Eleanor Wright Chapter of PRSSA. Jordan is also a member of EMU’s Honors College and serves as the President of the EMU Student Center Student Employee Advisory Committee. You can find Jordan on Twitter @_JJRoss.

Will Chipotle’s new marketing strategy help declining sales?

By: Anissa Gabbara



There are plenty of popular companies that have been in hot water at one point, but are all of them lucky enough to redeem themselves? Many people have been wondering what it’s going to take for Chipotle to gain back the trust of its customers after last year’s E. coli outbreak that scared many loyal customers away from the popular restaurant. The company has finally developed a strategy that will hopefully win back the trust of its customers, and no, it doesn’t involve free burritos.

The restaurant chain is trying out a temporary loyalty program. The company has yet to provide details on what the program will include, but according to the chief development officer, Mark Crumpacker, there’s the “possibility of a permanent program” (source).

The company will also be investing a great deal in traditional advertising designed to improve their image and to promote the quality of its products (source). In addition, Chipotle will be extending its menu by adding chorizo, a mixture of chicken and pork sausage (source). It’s questionable whether a new food item will actually help Chipotle win their customers back, but it’s worth a try.

Chipotle is not giving up easily. In the past, they were willing to put their business in jeopardy by offering its customers free products, hurting them tremendously in sales. From a public relations standpoint, the brand has made the effort to win back its customers by ensuring the public that they would be taking necessary precautions when handling food in the future. Now is the time for the company to start implementing the right marketing strategies, but it’s still unknown whether the popular brand will earn its glory back.

Anissa Gabbara is a senior at Eastern Michigan University studying public relations with a double minor in communications and marketing. She currently serves as the Vice President of Public Relations in EMU’s PRSSA Chapter. She has an interest in celebrity PR and hopes to one day work with some of the biggest names and corporations in the entertainment world. She plans to hone her craft while becoming a valuable source of information to others. You can follow her on Twitter @AnissaGabbara.  


What businesses can learn from Beyoncé

By: Anissa Gabbara

Anissa's Blog Pic


Is all publicity good publicity? While many people believe this to be true, there are some who believe that this statement is nothing more than a public relations myth. In the world of entertainment, it’s often believed that any degree of publicity is better than none at all, but not everyone knows how to bounce back from negative criticism. We often see celebrities break as a result of public backlash. Well, if you’re as clever as Beyoncé aka Queen Bey, you probably have a way of turning any negative situation into something positive, but it takes a well-established brand to know how to pull it off.

The mega star sparked controversy that began with the spontaneous release of her music video “Formation” in February, followed by her memorable performance at the Super Bowl 50 halftime show. The songstress received heavy backlash from those who were offended by what they perceived as an attack against police officers, when the intended message was designed to shed light on the Black Lives Matter movement. The backlash was so strong that police unions called for a Beyoncé boycott. So, what did the queen do in response to the harsh criticism?

Like the savvy business woman she is, Beyoncé decided to make light of the situation by selling “Boycott Beyoncé” T-shirts at her Formation World Tour that recently kicked off in Miami. The fans have been fully supportive of what seems to be Beyoncé’s boldest move yet, and the merchandise has already sparked conversation on social media, with numerous Instagram posts of people sporting the T-shirt.

The star is famous for her clever comebacks.  In 2013, Beyoncé was accused of lip-syncing the “Star-Spangled Banner” at President Barack Obama’s inauguration ceremony. She responded with an Instagram post of her wearing a sweatshirt while rehearsing for her first Super Bowl performance that read: “Can I Live?” She also addressed the issue during a press conference days leading up to her Super Bowl performance, beginning with a live rendition of the national anthem, followed with the question, “Any questions?”

Beyoncé is an artist who is in full control of her career and public image. The larger-than-life brand that she has established over the years is unbreakable, and she seems to have a great PR team behind her. Regardless of the way the public perceives her work, it’s evident that everything Beyoncé does is strategically planned and well-thought-out. When it comes to handling publicity, good or bad, any company or individual can take a few notes from Queen Bey.

  1. Have a strong message: If you want to generate buzz about a particular topic, you should have a strong message that you believe in. Even if the public criticizes you for it, you’ll know that you did it for the right reasons, not solely for the publicity.
  2. Focus on your target audience: Every message you put out there should be centered on your target audience because those are the people who will probably be the most affected by it.
  3. Be prepared for criticism: Once the message is sent, prepare yourself for criticism, because it’s inevitable. The more you’re prepared, the more effectively you can respond to the critics.
  4. Your response is everything: Of course, any backlash is going to call for different responses, but if you can take a negative and turn it into a positive, it may work in your favor and the public will never forget it.
  5. Reputation matters: Whatever message you are sending to the public, keep your reputation in mind. How do you want to be remembered? Will the message make or break your reputation? Whether the public’s response is good or bad, will you be OK with your decision in the end? These are all good questions to think about.

Anissa Gabbara is a senior at Eastern Michigan University studying public relations with a double minor in communications and marketing. She currently serves as the Vice President of Public Relations in EMU’s PRSSA Chapter. She has an interest in celebrity PR and hopes to one day work with some of the biggest names and corporations in the entertainment world. She plans to hone her craft while becoming a valuable source of information to others. You can follow her on Twitter @AnissaGabbara.  

Where is the line drawn?

By: Jordan Ross

As many people are now aware of, on April 21, 2016, the world lost arguably one of the greatest musicians to ever live, with the death of Prince Rogers Nelson—otherwise known as just Prince. The music that Prince created over his illustrious career touched millions of people around the entire world. So many people were affected by the news of this great loss. After Prince’s death, there were many companies that wanted to pay tribute to the fallen musician, but some were received more positively than others.

Jordan's Blog Pic

Source: Advertising Age

The well-known cereal brand Cheerios ran a tribute on its Twitter page that read, “Rest in Peace,” where the “i” was dotted with a single Cheerio in front of a purple background. The tweet was posted only a few hours after the news broke that Prince died. While the company’s social media team may have thought it would be a clever way to honor the untimely death of Prince, the majority of the public did not view the tribute in that way.

Many people viewed the tweet as Cheerios capitalizing on the tragic news and using the tribute as an advertisement for its own product. When someone dies, especially only hours after the news is out, most people are still in the grieving process. The time when people are grieving over someone they loved who just died is not the time to promote your own product, at least in the public’s viewpoint. It comes off as being in poor taste and can harm the reputation the company holds in the public eye.

As a result of the backlash, the company deleted the tweet only several hours after it was posted. Although the tweet was deleted, once something is on the Internet it never goes away. Since that is the case, the backlash that Cheerios faced may last for quite a while.

Cheerios was not the only company that posted a tribute to Prince on their social media pages. As a matter of fact, some of the tributes were well-received by the public. One of those was a Chevrolet tribute. The company tweeted out the quote, “Baby, that was much too fast,” with a picture of a vintage red Corvette, in reference to Prince’s 1983 hit “Little Red Corvette.”

Jordan's Blog Pic 2

Source: Chevrolet’s Twitter Page

The public viewed Chevrolet’s tribute much more positively since it actually alluded to one of Prince’s songs, and the fact that it wasn’t a blatant advertisement for its product. Instead of featuring a brand new model of the Corvette in the picture, they decided to use an older model. If the company tried to showcase one of its newest products, the public’s reaction might’ve been similar to that of Cheerios.

As seen in both examples, there is a fine line between what is viewed in good taste and what is not. While speed is important, with every company wanting to be the first one to cover a story, it’s also important to think things through before you take action. Since Cheerios was one of the first companies to post their tribute, they will have to deal with the backlash of that decision for the foreseeable future. Chevrolet, on the other hand, waited a little longer to post their tribute. As a result, they created good publicity for their brand due to taking the time to think through what they were going to do. Sometimes, the early bird catches the worm, but also remember that the second mouse gets the cheese.

Jordan Ross is a senior at Eastern Michigan University majoring in public relations and minoring in communications. Jordan is in his first semester serving as the Vice President of Professional Development for EMU’s Eleanor Wright chapter of PRSSA. Jordan is also a member of EMU’s Honors College and serves as the President of the EMU Student Center Student Employee Advisory Committee. You can find Jordan on Twitter @__JordanRoss.

Cleaning up your online reputation

A lot of care is put into our real world reputation.

Hours can be spent making sure we buy just the right style of shoes or suit to make an unspoken representation about us. For many, that pride in ourselves and care of our image seems to go away once we are online.

Source: Meme Burn

Source: Meme Burn

Our online image is just as important, and perhaps becoming even more important, in today’s digital world.

Laura Simonds says in Time Magazine, “today, the Internet acts like a lens that magnifies every blemish, perceived insult and mistake – and then broadcasts it with a bullhorn.”

Sadly, mistakes have been made. Photos of you power drinking at 2 a.m. have a home on Facebook for the entire world to see.

Monster makes some recommendations on how to make an attempt at undoing the damage.

Scope out the damage and determine what damaging information exists. Putting your name into search engines and researching the results is a good way to start. After you find out what is out there already, use a Google alert to find out when more comes along.

Bury the damage. Try making a new blog or other type of website about you. Fill it with positive promotional information in an attempt to make the good outweigh the bad.

Request removal of undesirable material. Contact site owners and explain reasons for wanting material. If the information is inaccurate, defamatory or libelous, point that out.

Just keep in mind that having things removed is not the same as making it go away as if it never existed. Much of what appears online is archived at the Internet Archive, a nonprofit designed to be a resource for historians and researchers.

Take an honest look at your online reputation today and ask yourself if you would hire yourself based on what you see.

Ben Knauss
Guest Blogger
EMU Student

The why and how of personal branding statements

If you have ever been interviewed, more than likely you have been nailed with the “tell me about yourself” or “tell me something that is not on your resume” questions.

A name, occupation and/or a long list of hobbies is not a sufficient answer.

Why is it always hard to talk about yourself?

A personal brand statement is a quick statement about yourself that you can use in all of your interviews that will cover any form of the questions listed above. By developing a personal brand, you will figure out who you really are (personality, goals, etc.), who you want to serve (target audience), and how you differ from the competition (your unique factor).

All of that information is combined into a personal brand statement, which can be used for an interview, website, professional bio, appearance, resume, etc.

Three essential qualities.

What is your essence factor? I am in my element when…

What do you possess skills in? My expertise is recognized in…

What qualities make you different? People recognize my ability to…

Once you have identified your three essential qualities, it is time to write your brand statement. The statement should be about a paragraph long. One sentence should describe your audiences’ needs and as a response list your advantages over other candidates (your skills).

Source: Kristi Daeda

Source: Kristi Daeda

How to develop your own statement.

List your qualities. By doing this you are trying to find a quality that only you have – one that differentiates you from other candidates.

Choose an audience. Your target audience should be very obvious. Do not try to make a broad personal statement for many audiences. Make each one individually.

Be honest. It’s easy to exaggerate your abilities, but not wise at all to do this. If you cannot do something, there is no need to say you can. There is also no need to inform that you cannot do something. The brand statement is only supposed to get people interested – not say everything about your professional career.

Make it memorable. You want to stand out in your statement and be original, but do not use large and technical words. Let it flow as if it were being read out loud. Things are easily remembered when they are simple.

Make your impression. Ask friends and family to read your statement. They should have a pretty good impression of you and you want that positive impression to be exhibited on paper. Ask them if they know of any other skills you may have that have not been defined yet. Figure out your frame of reference. What is your point of view? What category do you want to participate in?

Market yourself. Use your personal statement in various social networks. Make a personal website to market yourself. Having a short brand statement means you be able to market yourself quickly whether it is in person, phone, or Internet.

Stay current. Your personal statement should be revised at least once every year. As you learn and grow as a person and professional, so should your statement.

Be sure you spend enough time constructing your statement. Although it is short, it is a powerful marketing tool you will want to take your time with. Click here for examples.

Gabrielle Burgess-Smith
Vice President of Public Relations

How your online personal persona can get you ignored by brands on Twitter

Personal persona can be distinguished in two ways as a company or as an individual.

The concept of making sure your personal persona is “clean” can be trickier then you think.

Have you ever wondered why some people get re-tweeted by companies more then others?

On Friday, Sept. 13 some members of the EMU PRSSA e-board traveled to the GM social media floor in downtown Detroit.

The company agreed to give us a tour and answered our questions we had about their social media process.

Source: Ask Bob Rankin

Source: Ask Bob Rankin

One person we talked to was a customer service representative for GM’s social media, she answered our question about what the requirements are when tweeting to customers. 

She explained that personal persona was one of the criteria’s on their checklist.

As a company they pick people they think represent them in a positive way.

What they look at on your Twitter profile:

  • First 6 pictures on your Twitter page and in addition to your avatar.
  •  Your tweets
  • Your bio

With social media today, personal persona is huge. It represents who you are and who you want to be. There are many ways to cleanly represent yourself and what you like.

A few tips on how to do this as a company and as an individual are:

  • As a company what is your personal brand? Is it strongly tied to you as an individual, or is it more of a professional nature based on your firm affiliation?
  •  How are your company known to your clients? Do your client relationships extend into activities like community involvement and social activities, or is it strictly “just at the office?”
  • Avoid being under the influence of any medication or alcohol online. You’re simply not in control of your emotions and actions.
  •  Google yourself. What do you find?
Lisa McClees
Vice President of Special Events & Programs